Setting up an On Demand support session

This article goes through how to start an On-Demand support session with Wilkins IT Solutions using the On-Demand agent. In order to follow these steps your computer needs to already have our support agent installed on it. In most cases we will request that you start...

Using our Agent Browser for remote control

If you received managed services with us then you should have our Agent installed on your computers already. Through this agent you can have the ability to remotely connect and control another computer inside your organization. This article will cover how to achieve...

Running Tasks using our Agent Browser

If you use our managed services on your computers, you have access to special functions that can help make certain tasks or troubleshooting steps easier on the computer. This article will explain how to use the “Tasks” functions built into our remote...

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