How To's

Detailed information on everything IT

Our How-To Repository

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Add your Office 365 email to Mail for MacOS

If you have an Office 365 licensed account for email you can add it to the MacOS Mail application to manage and view your emails. This article will go through the process for adding your email account. Open the Mail app if you haven't already. If you don't have any...

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How to take a Screenshot for support

Occasionally you may have to show us (or someone else) something on your display. Windows has had built-in functionality to allow you to capture what is visible on the screen for years now, though the methods have changed slightly over time. This article guide you on...

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Transferring a domain away from GoDaddy

If you have a domain registered with GoDaddy and wish to transfer it to Wilkins IT Solutions for management, there are a few steps that need to be completed in order to achieve this. This post will walk you through the process. Log in to your GoDaddy account Click on...

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Using the Outlook AutoArchive feature

If you're using basic email services then at some point you may run into an issue where you're beginning to run low on available server disk space for email. If you're using Microsoft Outlook to manage your email, it comes with a feature that can be used to...

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Setting up an On Demand support session

This article goes through how to start an On-Demand support session with Wilkins IT Solutions using the On-Demand agent. In order to follow these steps your computer needs to already have our support agent installed on it. In most cases we will request that you start...

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Defining Contacts in Office 365

There may be situations where you need to configure saved contacts that are external to your organization so you can simplify email communication. For the purpose of this article we'll be setting contacts up for use with a distribution list, but this is not the only...

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Creating email accounts in cPanel

If you have a hosting account with us, you will have access to cPanel where you can manage your domain properly. This also gives you access to create and manage email accounts for your domain. This article will go over how you can create new email accounts. Login to...

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Save your browser bookmarks

Sometimes you may need to save a copy of your bookmarks saved in your favourite web browser. You can use this article as instructions for how to save a copy / back up your bookmarks from these web browsers. Google Chrome With Chrome open, click the menu button (with...

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Running Tasks using our Agent Browser

If you use our managed services on your computers, you have access to special functions that can help make certain tasks or troubleshooting steps easier on the computer. This article will explain how to use the "Tasks" functions built into our remote management...

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Disabling or Removing Office 365 Add-ins

If you're running into issues using any of the Office 365 applications, you may want to disable any Add-Ins that could be active and potentially causing issues for you. This article will explain where to go to disable Add-Ins for those applications. Open the...

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Uploading Files

In some situations we may request for you to send us specific file(s) that cannot be easily sent over email. This article will go through how to use the upload website to deposit the requested files.In these situations you will be provided with a link to the website...

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