How To's

Detailed information on everything IT

Our How-To Repository

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Setting up an On Demand support session

This article goes through how to start an On-Demand support session with Wilkins IT Solutions using the On-Demand agent. In order to follow these steps your computer needs to already have our support agent installed on it. In most cases we will request that you start...

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Defining Contacts in Office 365

There may be situations where you need to configure saved contacts that are external to your organization so you can simplify email communication. For the purpose of this article we'll be setting contacts up for use with a distribution list, but this is not the only...

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Creating email accounts in cPanel

If you have a hosting account with us, you will have access to cPanel where you can manage your domain properly. This also gives you access to create and manage email accounts for your domain. This article will go over how you can create new email accounts. Login to...

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Using our Agent Browser for remote control

If you received managed services with us then you should have our Agent installed on your computers already. Through this agent you can have the ability to remotely connect and control another computer inside your organization. This article will cover how to achieve...

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Save your browser bookmarks

Sometimes you may need to save a copy of your bookmarks saved in your favourite web browser. You can use this article as instructions for how to save a copy / back up your bookmarks from these web browsers. Google Chrome With Chrome open, click the menu button (with...

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Running Tasks using our Agent Browser

If you use our managed services on your computers, you have access to special functions that can help make certain tasks or troubleshooting steps easier on the computer. This article will explain how to use the "Tasks" functions built into our remote management...

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Disabling or Removing Office 365 Add-ins

If you're running into issues using any of the Office 365 applications, you may want to disable any Add-Ins that could be active and potentially causing issues for you. This article will explain where to go to disable Add-Ins for those applications. Open the...

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Uploading Files

In some situations we may request for you to send us specific file(s) that cannot be easily sent over email. This article will go through how to use the upload website to deposit the requested files.In these situations you will be provided with a link to the website...

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Adding email accounts on iOS

These instructions will guide you to add the most common types of email account to an iOS device (iPhone, iPad, etc) so you can properly receive and send emails on your iOS device. Office 365 / Microsoft Exchange Open the Settings app Scroll down and look...

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Resetting 2-Factor Authentication in Office 365

If you need to re-enable 2FA or maybe even re-set it up because of some kind of change like a new device or domain, you can use this guide to get you started. If your Global Admin for Office 365 has forced you to use Office 365, some of these steps will automatically...

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Setting up Signatures in Outlook

Most people use a signature in their emails to add a professional look and to help identify themselves as a member of the organization they're representing. This article will go over how you can access signatures in Outlook for Office 365 so you can add...

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