How To's

Detailed information on everything IT

Our How-To Repository

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Using our Agent Browser for remote control

If you received managed services with us then you should have our Agent installed on your computers already. Through this agent you can have the ability to remotely connect and control another computer inside your organization. This article will cover how to achieve...

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Save your browser bookmarks

Sometimes you may need to save a copy of your bookmarks saved in your favourite web browser. You can use this article as instructions for how to save a copy / back up your bookmarks from these web browsers. Google Chrome With Chrome open, click the menu button (with...

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Running Tasks using our Agent Browser

If you use our managed services on your computers, you have access to special functions that can help make certain tasks or troubleshooting steps easier on the computer. This article will explain how to use the "Tasks" functions built into our remote management...

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Disabling or Removing Office 365 Add-ins

If you're running into issues using any of the Office 365 applications, you may want to disable any Add-Ins that could be active and potentially causing issues for you. This article will explain where to go to disable Add-Ins for those applications. Open the...

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Uploading Files

In some situations we may request for you to send us specific file(s) that cannot be easily sent over email. This article will go through how to use the upload website to deposit the requested files.In these situations you will be provided with a link to the website...

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Adding email accounts on iOS

These instructions will guide you to add the most common types of email account to an iOS device (iPhone, iPad, etc) so you can properly receive and send emails on your iOS device. Office 365 / Microsoft Exchange Open the Settings app Scroll down and look...

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Resetting 2-Factor Authentication in Office 365

If you need to re-enable 2FA or maybe even re-set it up because of some kind of change like a new device or domain, you can use this guide to get you started. If your Global Admin for Office 365 has forced you to use Office 365, some of these steps will automatically...

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Setting up Signatures in Outlook

Most people use a signature in their emails to add a professional look and to help identify themselves as a member of the organization they're representing. This article will go over how you can access signatures in Outlook for Office 365 so you can add...

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Using Rooms & Equipment in Office 365

Office 365 includes Room & Equipment mailboxes which can be used to help organize booked times for those resources inside your organization. This article will go through how you can book those resources using Outlook as well as how they can be managed...

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What is a shared mailbox?

This is by far one of the most asked questions when we are spinning up an Office 365 tenant for a customer. What the heck is a shared mailbox / what do I do with it? At face value, you can determine that it is a mailbox that is "shared" but with what? Do multiple...

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