How To's

Detailed information on everything IT

Our How-To Repository

What are you trying to do?

Either use the search bar up top or head down to one of these areas to get the help content you need. If you don’t find what you’re looking for, LET US KNOW so we can add it! If it is for one of our supported services or systems, we will create the help content for it

What do you need help with?

Windows

My Issue is related to using Windows 10. Things like features, tips or common problems and how to solve them will all be here

Office 365

My Issue is related to using the Office 365 on the web, Outlook on my phone or computer or some other Office 365 issue/ question. This will include all our Microsoft Teams Articles

Microsoft Teams

My Issue is related to using the Microsoft Teams, across all platforms and I am looking for common problems, solutions or tips

Everything Else

My Issue is related to something than the other 3. This section will lead you to our other blog categories

Windows

Find your PC’s name

In some situations you may want to identify the name of your PC, this post will explain in a few simple steps how to locate it. Open your Start Menu and type in PC Name to start a search You should see the View your PC Name item appear in the search results, click on...

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Adding a PIN to your Windows account

If you're using Windows 10 on your PC you may not know you have the ability to add a PIN to simplify authentication on your computer. A PIN is a minimum 4 digit code that allows you to authenticate your account in Windows. It can be used in place of the standard...

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Datto Workplace Projects

If your organization uses Datto Workplace then you're likely using the Projects functionality to share and synchronize files across multiple users / devices. This article goes over how to manage projects in the organization. You will need to be assigned the proper...

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How to take a Screenshot for support

Occasionally you may have to show us (or someone else) something on your display. Windows has had built-in functionality to allow you to capture what is visible on the screen for years now, though the methods have changed slightly over time. This article guide you on...

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Save your browser bookmarks

Sometimes you may need to save a copy of your bookmarks saved in your favourite web browser. You can use this article as instructions for how to save a copy / back up your bookmarks from these web browsers. Google Chrome With Chrome open, click the menu button (with...

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How to send us Windows log files

In some cases we may request a log file to research what may be happening on your computer to cause a certain issue. This article will go over how you can collect the log file so you are able to send it to us for review. This process should take less than...

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Setting up new Canon printers

This walkthrough is intended to setup new Canon Multifunction machines that have been setup in your network and that also use Accounting codes to track usage. We will specifically be setting up the Canon C5535 today. Open the unzipped folder and within that open the...

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Office 365

Microsoft Teams

Everything Else

Getting started with Password Security

This module will get you started with our password security system. We have detailed the steps below or you could skip to the bottom to watch the video of the tutorial You will receive an email once we have configured your company in our system. This email is for the...

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Using Sliders in your Wilkins IT Theme

You can use sliders to promote various items on your site, show recent news at a glance or for whatever else you'd like it to show. This article will go through a few methods of adding & editing Sliders using the Wilkins IT Theme on your website. Table of Contents...

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Using Datto Drive to receive large files

If you have a large file that someone is trying to provide you with and you can't use email or other methods due to file size restrictions, and you have a Datto Drive account you can use it to set up a drop box system for such a file. This process is...

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Installing and Setting Up Datto Drive

Step 1: Download the latest version of datto drive at https://download.dattodrive.com Choose the appropriate "multi-folder setup" download. This will enable us to sync multiple folders and sync specific data to and from your machine Step 2: Once downloaded, you want...

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Adding Someone as a Google Plus Admin

Adding someone as a Google Plus admin is easy and can be done in only a few steps. We will cover how to do this on a Google+ Page which is for the most part, where it is only done. Step 1: Once inside Google Plus if you are not at your Google Plus business page, go...

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Using the W3 Total Cache Plugin

In order to increase your WordPress site responsiveness you can install many plug-ins that will allow your pages to speed up by caching the pages for view. Caching is a method where you take an exact copy of your site and store them on the server's hard drive or some...

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