How To's
Detailed information on everything ITOur How-To Repository
Either use the search bar above or head down to one of these areas to get the help content you need. If you don’t find what you’re looking for, LET US KNOW so we can add it! If it is for one of our supported services or systems, we will create the help content for it
What do you need help with?
Windows
My Issue is related to using Windows 10. Things like features, tips or common problems and how to solve them will all be here
Office 365
My Issue is related to using the Office 365 on the web, Outlook on my phone or computer or some other Office 365 issue/ question. This will include all our Microsoft Teams Articles
Microsoft Teams
My Issue is related to using the Microsoft Teams, across all platforms and I am looking for common problems, solutions or tips
Everything Else
My Issue is related to something than the other 3. This section will lead you to our other blog categories
Windows
Bypass Windows 11 Microsoft Account requirement during initial setup
When setting up a new Windows 11 computer, it's generally required that you sign in or create a Microsoft account in order to complete the set up. There are some cases where you may want to avoid linking to an online account like this - you can use this article as a...
De-duplicating contacts in Outlook
If you've found that you have duplicates of your contacts inside Outlook for any reason, you can follow the instructions in this article to attempt to remove and de-duplicate them easily. Create a new contacts folder in Outlook Navigate to the contacts pane (hotkey...
Reset a Windows 10 PC
At some point you may want to reset your Windows 10 computer for one reason or another. It could be because you're giving it to someone else, or maybe it's just acting strangely and you want to start fresh. Please make sure you have a backup of any important data from...
Recover Administrator access on Windows 10
There may be some situations where you lost an administrator password on Windows and don't have any other administrative access to the computer. In these cases you can technically recover access by creating and using Windows recovery media, this article will cover the...
Find your PC’s name
In some situations you may want to identify the name of your PC, this post will explain in a few simple steps how to locate it. Open your Start Menu and type in PC Name to start a search You should see the View your PC Name item appear in the search results, click on...
Use OneDrive to synchronize your PC files
If you have Office 365, you likely have access to Microsoft OneDrive through your subscription which gives you up to 1TB (Terabyte) of cloud storage space. OneDrive also has a feature that also allows you to synchronize your PC files contained on your Desktop,...
Office 365
Activating Office 365 Apps
Are you swapping out an account subscription like Personal to Business or vice-versa or need to know which account is licensed on the computer for Office 365 apps?In any Office program, perform the following steps (we commend Word or Excel, so account information...
Sending as an alias address in Office 365
If you're not already familiar, aliases are extra addresses that are configured on your Office 365 account so you can receive email at those specified email addresses. Office 365 offers a feature that allows you to send as those configured addresses as well if you...
De-duplicating contacts in Outlook
If you've found that you have duplicates of your contacts inside Outlook for any reason, you can follow the instructions in this article to attempt to remove and de-duplicate them easily. Create a new contacts folder in Outlook Navigate to the contacts pane (hotkey...
Use Power Automate (Microsoft Flow) to send important emails to your team automatically
Automatic forwards are one of the ways that hackers can circumvent your email flow and steal your information. In most security systems that help protect your emails (like the ones built into our Productive Bundles) restrict automatic forwards to ensure you (or an...
Outlook Deleted Items folder
If you're using Office 365 for email you should already be using Outlook to manage and access your email. Sometimes you may accumulate a large number of deleted items under the Deleted Items folder, this article will explain a few ways to manage that folder between...
Office 365 – Microsoft Authenticator on a new device
If you're using multi-factor authentication on your Office 365 account, you're likely using the Microsoft Authenticator mobile app to secure your account. If you ever upgrade your mobile device though you'll likely want to update your account so you're receiving the...
Microsoft Teams
Accessing and using Microsoft Teams calendars
Whenever you create a new Team inside Microsoft Teams, there are several resources also created for it that you can use for collaborate with the new team. This article will go through how to set up access to a shared Team calendar to help keep track of team related...
Scheduling Meetings in Teams with external contacts
If your organization is using Microsoft Teams, there may be times when you want to schedule a call / meeting with someone outside of the organization. Microsoft Teams gives you the ability to schedule these meetings and facilitate them directly in the application...
Guest users in Microsoft Teams
Microsoft Teams grants you the ability to provide Guest access to your organization for various uses. It could be that you want an individual to have the ability to call you inside the app, or that they will be helping out with a particular project inside your...
Microsoft Teams makes remote work possible
Are you set up to work from home with growing COVID-19 concerns? Microsoft Teams lets you work and collaborate seamlessly no matter where you need to be.
Synchronize Directories in Microsoft Teams to your PC
Note: This article was last updated in March 2020. Microsoft Teams (and Office 365) is constantly changing and improving. As of the date this article has been updated, these instructions are accurate. However it is possible that in a future update to the services /...
Everything Else
Getting Started with Bitwarden
The links and pages below will help you get started with Bitwarden password management. All links will either be to other Wilkins IT Resources (Marked [WilkinsIT] in the link) or to direct Bitwarden resources (Marked [Bitwarden] in the link)The very first step You...
Is That Email a Phishing Scheme?
This article will help guide you into determining if an email is fake or not. Before we get into examples, always follow these simple rules Core rules of "Is this email a phishing email?"Rule #1NEVER CLICK ON ANY LINK IN A SUSPICIOUS EMAIL Rule #2NEVER REPLY TO...
Migrating from Datto Drive to Datto Workplace
The migration or setup of Datto Workplace is broken into three main sections once you complete your account activation. There is a bit of preparation and it will lay the foundation for your future use of the system. At the time of writing, Datto Workplace was recently...
Getting Started with Password Security – Settings and Reports
This module will get you into the settings and reports area of the system. We have detailed the steps below or you could skip to the bottom to watch the video of the tutorialThere are two panels in General settings. The first panel holds the Advanced options which...
Getting Started with Password Security – Importing Passwords & Users
This module will show you how to import passwords. Because seeing is believing, we have only made a video tutorial for this module.Creating PasswordsSettings and Reports
Getting Started with Password Security – Creating Passwords in MyPassword App
This module will go over the detailed steps of creating passwords. We have detailed the steps below or you could skip to the bottom to watch the video of the tutorialYou can store passwords in two places. The first area is called "My Vault" if your organization has...
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