How To's
Detailed information on everything ITOur How-To Repository
Either use the search bar above or head down to one of these areas to get the help content you need. If you don’t find what you’re looking for, LET US KNOW so we can add it! If it is for one of our supported services or systems, we will create the help content for it
What do you need help with?
Windows
My Issue is related to using Windows 10. Things like features, tips or common problems and how to solve them will all be here
Office 365
My Issue is related to using the Office 365 on the web, Outlook on my phone or computer or some other Office 365 issue/ question. This will include all our Microsoft Teams Articles
Microsoft Teams
My Issue is related to using the Microsoft Teams, across all platforms and I am looking for common problems, solutions or tips
Everything Else
My Issue is related to something than the other 3. This section will lead you to our other blog categories
Windows
Adding a PIN to your Windows account
If you're using Windows 10 on your PC you may not know you have the ability to add a PIN to simplify authentication on your computer. A PIN is a minimum 4 digit code that allows you to authenticate your account in Windows. It can be used in place of the standard...
Datto Workplace Projects
If your organization uses Datto Workplace then you're likely using the Projects functionality to share and synchronize files across multiple users / devices. This article goes over how to manage projects in the organization. You will need to be assigned the proper...
How to take a Screenshot for support
Occasionally you may have to show us (or someone else) something on your display. Windows has had built-in functionality to allow you to capture what is visible on the screen for years now, though the methods have changed slightly over time. This article guide you on...
Setting up an On Demand support session
This article goes through how to start an On-Demand support session with Wilkins IT Solutions using the On-Demand agent. In order to follow these steps your computer needs to already have our support agent installed on it. In most cases we will request that you start...
Using our Agent Browser for remote control
If you received managed services with us then you should have our Agent installed on your computers already. Through this agent you can have the ability to remotely connect and control another computer inside your organization. This article will cover how to achieve...
Save your browser bookmarks
Sometimes you may need to save a copy of your bookmarks saved in your favourite web browser. You can use this article as instructions for how to save a copy / back up your bookmarks from these web browsers. Google Chrome With Chrome open, click the menu button (with...
Office 365
Use OneDrive on your phone to automatically upload photos
The instructions in this article were last updated as of March 2021. If for some reason you find the instructions provided here are no longer accurate please contact us and let us know! If you're using Office 365 you may already have the OneDrive app installed on your...
Accessing and using Microsoft Teams calendars
Whenever you create a new Team inside Microsoft Teams, there are several resources also created for it that you can use for collaborate with the new team. This article will go through how to set up access to a shared Team calendar to help keep track of team related...
Directly add a Microsoft 365 Shared Mailbox to Outlook
Generally, shared mailboxes will be configured in a way that you individuals are granted easy access, however there are some situations where you may want to directly add the account for some added benefits. This requires a bit of set up but this article will go...
Scheduling Meetings in Teams with external contacts
If your organization is using Microsoft Teams, there may be times when you want to schedule a call / meeting with someone outside of the organization. Microsoft Teams gives you the ability to schedule these meetings and facilitate them directly in the application...
Enabling Multi-Factor Authentication for a Microsoft 365 account
If you'd like to dramatically improve the security on your Microsoft 365 account, you can enable Multi-Factor Authentication. This method adds an additional layer of security by requiring one extra step to authenticate your account. This article will go over the...
Using OneDrive to share and receive files
Included in most Office 365 subscriptions is OneDrive cloud storage. OneDrive is a very versatile cloud file storage system that can make your life easier in regards to file access and sharing. This article will cover how you can securely share files to others as well...
Microsoft Teams
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Everything Else
Getting started with Password Security
This module will get you started with our password security system. We have detailed the steps below or you could skip to the bottom to watch the video of the tutorial You will receive an email once we have configured your company in our system. This email is for the...
Using Sliders in your Wilkins IT Theme
You can use sliders to promote various items on your site, show recent news at a glance or for whatever else you'd like it to show. This article will go through a few methods of adding & editing Sliders using the Wilkins IT Theme on your website. Table of Contents...
Adding Someone as a Google Plus Admin
Adding someone as a Google Plus admin is easy and can be done in only a few steps. We will cover how to do this on a Google+ Page which is for the most part, where it is only done. Step 1: Once inside Google Plus if you are not at your Google Plus business page, go...
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