How To's

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Using Datto Drive to receive large files

If you have a large file that someone is trying to provide you with and you can't use email or other methods due to file size restrictions, and you have a Datto Drive account you can use it to set up a drop box system for such a file. This process is...

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Managing users in Office 365

Table of Contents Getting Started Create a new user Remove a user User license management Reset user password If you have administrator access to your Office 365 organization, you can create and manage your users as you need - this includes creating and deleting...

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Office 365 – Automatic Replies

Table of Contents Desktop / PC setup Web setup Mobile setup Shared Mailbox setup If you're using Office 365 you will have access to the Automatic Replies feature (also known as Out of Office). This feature allows you to set your email to automatically reply to...

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Installing and using Microsoft Teams

So your organization is starting to use Microsoft Teams, that is fantastic! Simply put, Microsoft Teams is a revolutionary way to conduct collaborative business between your staff and external parties. Microsoft teams grow every single day in functionality and it...

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Setting up an Autoresponder

If you're going to be out of the office for an extended time and wish to configure automatic replies to let people know you aren't available, you can create an Autoresponder from your hosting account. Use this article to guide you on how you can set up and configure...

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Using the SpamExperts Email Digest

If you get enhanced email protection from Wilkins IT, we would be using our SpamExperts filtering servers to give you the extra layer of protection. What is SpamExperts? It is a secondary email filtering system that uses the knowledge of over 2 million domains to...

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Recovering files in OneDrive

If you use Office 365 sometimes you may delete a file or folder, only to realize later you still need it! If you're using OneDrive to save and synchronize your files you may still be able to recover the file or folder. This article goes through the process...

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Using SpamExperts

When you use the Spam Experts spam email filtering service with us, you're granted access to the Spam Experts control panel. This article will go over the most common reasons you'd need to access the control panel and how to use the tools inside it.The first step for...

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Updating older Office documents

If you or your organization recently started subscribing to Office 365, or have otherwise upgraded to Office 2016 the documents you normally use may be using an older file format. While Microsoft have enabled the Office 2016 applications to be backwards...

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Sync your Office 365 contacts to a mobile device

If you're using Office 365 and the Outlook app for your mobile device, you may have contacts you've created over time (or imported from elsewhere) that you'd like to have access to on your phone or tablet. By default the Outlook app does not sync your contacts from...

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Office 365 – Shared Calendars

This article will explain how to share calendars from Outlook using Office 365 to others within your organization. There are 2 different methods which depend on whether you use Outlook on the web or the Outlook desktop app, you can find instructions for both here....

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How to send us an email for research

If we are trying to help you determine an issue with mail flow or we need some specific information on an email we may ask you to send us the email. Unfortunately, we need the header information that is stored in the email and that can only be provided by giving us...

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Clear the Calendar cache on Mac OS

Sometimes your calendar events may stop syncing, or other calendar data may not be updating properly on your Mac. This can happen for many different reasons, if it does however you can try clearing the Calendar app's cache to resolve this problem. Follow the steps...

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