How To's
Detailed information on everything ITOur How-To Repository
Either use the search bar above or head down to one of these areas to get the help content you need. If you don’t find what you’re looking for, LET US KNOW so we can add it! If it is for one of our supported services or systems, we will create the help content for it
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Windows
My Issue is related to using Windows 10. Things like features, tips or common problems and how to solve them will all be here
Office 365
My Issue is related to using the Office 365 on the web, Outlook on my phone or computer or some other Office 365 issue/ question. This will include all our Microsoft Teams Articles
Microsoft Teams
My Issue is related to using the Microsoft Teams, across all platforms and I am looking for common problems, solutions or tips
Everything Else
My Issue is related to something than the other 3. This section will lead you to our other blog categories
Windows
Running Tasks using our Agent Browser
If you use our managed services on your computers, you have access to special functions that can help make certain tasks or troubleshooting steps easier on the computer. This article will explain how to use the "Tasks" functions built into our remote management...
Open another Office 365 mailbox in Outlook
Sometimes you may be given access to a mailbox separate from your own to monitor or manage. With Office 365 in most cases this mailbox will automatically be added to your Outlook, but in some circumstances you'll need to set the mailbox to open explicitly inside...
Setting up Signatures in Outlook
Most people use a signature in their emails to add a professional look and to help identify themselves as a member of the organization they're representing. This article will go over how you can access signatures in Outlook for Office 365 so you can add your own, or...
How to send us Windows log files
In some cases we may request a log file to research what may be happening on your computer to cause a certain issue. This article will go over how you can collect the log file so you are able to send it to us for review. This process should take less than...
Move your user profile folders to OneDrive
You can use this article to guide you on how to utilize Office 365's OneDrive to move your Windows user profile to the cloud. With this configuration you will be able to access any files or folders that are on your computer, online via OneDrive. You can use this...
Setting up new Canon printers
This walkthrough is intended to setup new Canon Multifunction machines that have been setup in your network and that also use Accounting codes to track usage. We will specifically be setting up the Canon C5535 today. Open the unzipped folder and within that open the...
Office 365
Office 365 Admin – Reset user password
If you're assigned as a Password Administrator for your Office 365 organization, you have the ability to reset user passwords whenever it's necessary. This article will go over where and how you can reset users passwords using the admin portal. Please note that you...
Guest users in Microsoft Teams
Microsoft Teams grants you the ability to provide Guest access to your organization for various uses. It could be that you want an individual to have the ability to call you inside the app, or that they will be helping out with a particular project inside your...
Microsoft Teams makes remote work possible
Are you set up to work from home with growing COVID-19 concerns? Microsoft Teams lets you work and collaborate seamlessly no matter where you need to be.
Access a Shared Mailbox on Outlook for MacOS
If your organization uses Shared Mailboxes inside Office 365, you may need to access one of these special mailboxes on your Mac when using the Outlook application. Follow these steps to access the mailbox easily. Note that you'll need to be granted access to the...
Use OneDrive to synchronize your PC files
If you have Office 365, you likely have access to Microsoft OneDrive through your subscription which gives you up to 1TB (Terabyte) of cloud storage space. OneDrive also has a feature that also allows you to synchronize your PC files contained on your Desktop,...
Send as a different mailbox in Office 365
In Office 365 you may have a shared mailbox (for example [email protected]) or you may be temporarily responsible for another employees mailbox and need to send an email either as them directly, or on behalf of them. If you've been granted sufficient access to the...
Microsoft Teams
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Everything Else
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