So your IT company (hopefully us) just gave you access to a Shared Mailbox or other resource that you need to access in Outlook on the Web. You can use the instructions below to learn how to open and access that mailbox or resource.

Quick Access

Use this method to quickly access another mailbox in Outlook on the Web. If you regularly access this other mailbox then please refer to the steps found below under Regular Access

Step 1: Log into Outlook

Logging in with Office 365 using your browser is easy, just head to https://outlook.office365.com and login. If you login through https://portal.office365.com that is ok as well, its just one more step to get you sorted out.

Login Screen
Office 365 Login Screen

Extra step for portal.office365.com – Click “Outlook”

Office 365 Login Screen

 

Step 2: Open Another Mailbox

 

Once logged in, head over to the top right hand corner of your browser and click (usually) the little person silhouette and then click “Open another mailbox…”

Office 365 Login Screen

 

Step 3: Search and Open the mailbox

 

Type the name for your mailbox that you are going to open (this will be told to you or you will know the name of the mailbox) such as “support” or “sales” etc. Once you have entered the name click “Search Directory”. We recommend clicking search even though your result may show up in the search, this ensures that you are not trying to open your contact but the actual mailbox

Search for your mailbox

Office 365 Login Screen

Choose your mailbox and click open

Office 365 Login Screen
Thats it! Your mailbox will open up in a new tab (if it doesnt, check your pop-up blocker). If you receive a message along the lines of “You do not have permission to access this resource” it means your not setup to open this mailbox, maybe we missed something or we did the change only a few minutes ago. This may take up to 30min before all the Office 365 servers have the permissions applied right.

As always, if you are stuck or need any assistance, were here to help!

Regular Access

If you regularly access this other mailbox using Outlook on the Web then this method will simplify your access so you can view all mailbox content in one place instead of having to open separate a separate mailbox.

Step 1: Log into Outlook

Logging in with Office 365 using your browser is easy, just head to https://outlook.office365.com and login. If you login through https://portal.office365.com that is ok as well, its just one more step to get you sorted out.

Login Screen
Office 365 Login Screen

Extra step for portal.office365.com – Click “Outlook”

Office 365 Login Screen

Step 2: Add a shared folder

On the left hand side of the page where it lists your Inbox and other folders for your email, right-click on Folders, then click Add shared folder. You’ll be prompted to enter the shared folder name, enter the name or email address of the mailbox, it should appear in a drop-down, then you can click on it from that list. Once it’s selected just click the Add button.

Right click on Folders and select Add shared folder

Office 365 Login Screen

Enter the email address and select the mailbox

Office 365 Login Screen

Step 3: Access the shared mailbox

You should see the username listed below Folders now, you may have to expand the list to see the Inbox and this new mailboxes other folders. You should be able to interact directly with the mailbox through those folders now.

Viewing the shared mailbox in the list

Office 365 Login Screen

From then on this mailbox will always be listed below your regular Folders for easy access. You can repeat this process if you have multiple mailboxes you need access to. If you ever need to remove the mailbox from your view, just right-click it and chose Remove shared folder.

If you’re running into issues with anything in this article or have any questions for us, feel free to contact us!

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