Office 365 includes the ability to set up email forwarding, so you can have mail received by one mailbox automatically be sent to another mailbox. You can also choose whether to keep a copy of the original message at the original mailbox when this feature is enabled.

This article will guide you through the process and show you how to enable or disable the feature. Note that in order to access and configure this feature, your account will need to be assigned as a mail administrator for your Office 365 organization.

Setting it up

First you will need to login to the Office 365 admin portal with your account. Once you’re logged in click on Users > Active Users to view the list of users for your organization.

Next locate the user for whom you want to enable forwarding and click on their name. A new pane should appear on the right-hand side of the page. In this new pane you may have to scroll down a little bit, look for the Mail Settings section and click to expand it. Within the Mail Settings section there should be a sub-section for Email forwarding; click the Edit link.

( Click to enlarge )

Email forwarding found within the Mail Settings section

To enable or disable email forwarding (depending on it’s current state) click the switch to the right of Forward all email sent to this mailbox. When enabling forwarding you must enter a valid email in the Forwarding address field. If you wish to keep the original message in the users mailbox when forwarding emails make sure to enable the Keep a copy of forwarded email in this mailbox setting as well. When you are done click the Save button to update the settings for Office 365, the change is effective immediately.

Enabling email forwarding

That’s everything, you should now have the email forwarding feature enabled! If you need to disable it at a later time just follow these same steps to toggle the feature off.

If we missed anything or you have further questions about this feature, don’t hesitate to contact us!

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