Outlook saves email account settings in items named profiles to keep things organized better. If you are having an issue with your email using Outlook, or if you’ve recently migrated to a different email provider / service then creating a new Outlook profile will usually sort out any issues and/or reconnect you to the email service properly. This article will go through the steps to create a new Outlook profile and how to add your email accounts to the new profile.
1) On the keyboard press the Windows Key + R to bring up the Run prompt, in window that appears inside the field labeled Open enter the following and click OK : outlook.exe /profiles
2) Outlook will open to the Choose Profile window, click on Options >> and then click the New… button
3) Enter a name for the new profile and click OK. The name is cosmetic, you can set it to whatever makes sense for you.
4) You’ll be prompted to set up at least one email account, follow the prompts and finish adding the account, when you’re done you’ll return to the Choose Profile window but now there should be another profile listed in the drop-down menu. Make sure the newly created profile is selected, then tick the box Set as default profile and click OK