Access a Shared Mailbox on Outlook for MacOS

by WilkinsIT | Feb 28, 2020 | Email, How-To, Mac OSX, Office 365 / Microsoft 365

If your organization uses Shared Mailboxes inside Office 365, you may need to access one of these special mailboxes on your Mac when using the Outlook application. Follow these steps to access the mailbox easily.

Note that you’ll need to be granted access to the shared mailbox beforehand, if you cannot find the mailbox to add and/or receive an error this is usually the issue.

With Outlook active, navigate to the menu bar and click Tools > Accounts…
In the Accounts window that appears, click on your existing Office 365 account underneath Mail Accounts
Click on Delegates & Sharing and then click the Shared With Me tab and then click the + button found in the bottom-left of the window
In the Search for a person… window, enter the email address for the shared mailbox you’re trying to add, click on the mailbox entry that appears and then click the Add button. The mailbox name should appear underneath Open these additional mailboxes
Close the Accounts window and you should now see the mailbox listed on the left-hand side of the window. You may have to expand it by clicking the > icon