Wilkins IT Managed Reports

This walkthrough will show you everything you need to know about our Managed Reports.

We will go block by block, on the common items that are on all the reports. As we expand detail and improve the reports we will update this page with the changes

This post is extremely detailed and is not necessary to go through unless you’re curious about all the different sections.

A note on our managed reports.

These reports are intended to be for informational purposes. The reports are designed to give you a quick insight into the status of your managed devices and your network. We do a multitude of managed services at Wilkins IT, from Antivirus and Backup all the way up to web hosting and office 365. Certain aspects of services we provide to you may not be on this report.

This report is for your Managed Windows and Mac Devices. Any devices that are not managed will not be included in these reports.

The First Section: Overall Score

This is a quick summary of all the sections below. It is designed to give you a quick scorecard of the health of your business.

The sections all add up to an average score, it is designed to be easy! If your green your good!

This page if you’re in a rush or don’t need the additional detail from the subsequent pages this is the only page you need to read! You only continue if you really need to dig into detail on the sections, each metric here on this summary page has a more detailed section below.

The Second Section: Asset Management

This section dives into the core details of your network. It goes over the total assets you have in our system

Device Type

This gives a quick overview of how many of what and what has been added in the last 30 days. If you bought a new laptop or even cycled something back into “active duty” it would show up in this column

Device Health Check

This section breaks down key metrics that determine total asset health. Having enough free space, enough RAM, a properly supported operating system and warranty are all important metrics.

In certain cases, we can customize this number for you but having at least 15-20% free disk space is important for overall computer operation and having at least 4GB of RAM is also important. Most workstations come with a minimum of 8GB of RAM

The Third Section: Monitoring Summary

This section dives into end-device monitoring summary

Top Alerts by Priority & Device Type

These metrics give you a great overview on what we have been doing in the last 30 days and breaks down the specific priority of alerts, how many are resolved and how many are not resolved.

If there is an alert that is not resolved, there is a 100% chance that there is an active ticket on it in our service desk.

Top 5 Alert Devices

The section under the monitoring summary goes into which devices had the most alerts. If you have a large fleet, this will change regularly as the months go on.

The Fourth Section: Patch Management

This section details out if all your devices are fully patched or if there is anything outstanding. The same methodology applies here for unresolved monitoring alerts. We will have open tickets for anything that requires manual intervention or something that needs more attention than the regularly scheduled work.

The Fifth Section: Software Management

Vulnerabilites are around the corner almost every day. Having 3rd party tools is something that is second nature to machines. Our software management goes through and ensures that every station is up to date with the latest Chrome, Firefox, Java and over a dozen other programs. We schedule regular upgrades of the software in the background to ensure that the next time you open the software it will be patched and ready to be used.

The Sixth Section: Antivirus

This section details which anti-virus is installed and if it is working properly.

We can show you if

Its online and currently running
If it is up to date

Additional Detail Pages

If you have full maintenance and management with us, there will be one final page that details all the jobs that are scheduled to run on your computer to keep it running smoothly. These are advanced checks and balances to tune your machine on a daily/weekly or monthly basis and ensure your system is in top shape.