Our New Phone System
We have made important updates to our phone system to help you better. When you call either of our phone numbers, you will get our support system which will contact all our staff at once to get you the support you need.
The best way to get support is to open a ticket through one of our systems. You would have received a welcome letter that detailed how to get support from us. Once we have a ticket we can help you over the phone and get you the assistance you need.
Please note that the more information you can provide to us the better. The greater detail we are able to grab from your support ticket will make it much easier to help you. Using our desktop support agent will allow you to capture screenshots and even screencasts of the problem you are facing. If you have a managed website through us, there are support ticket buttons in your interface that tell us the exact page you were on when you clicked for support.
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We are always at the ready to assist you, give us a ring!