How To's

Detailed information on everything IT

Our How-To Repository

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Setting up an Autoresponder

If you're going to be out of the office for an extended time and wish to configure automatic replies to let people know you aren't available, you can create an Autoresponder from your hosting account. Use this article to guide you on how you can set up and configure...

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Using the SpamExperts Email Digest

If you get enhanced email protection from Wilkins IT, we would be using our SpamExperts filtering servers to give you the extra layer of protection. What is SpamExperts? It is a secondary email filtering system that uses the knowledge of over 2 million domains to...

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Recovering files in OneDrive

If you use Office 365 sometimes you may delete a file or folder, only to realize later you still need it! If you're using OneDrive to save and synchronize your files you may still be able to recover the file or folder. This article goes through the process...

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Using SpamExperts

When you use the Spam Experts spam email filtering service with us, you're granted access to the Spam Experts control panel. This article will go over the most common reasons you'd need to access the control panel and how to use the tools inside it.The first step for...

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Updating older Office documents

If you or your organization recently started subscribing to Office 365, or have otherwise upgraded to Office 2016 the documents you normally use may be using an older file format. While Microsoft have enabled the Office 2016 applications to be backwards...

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Sync your Office 365 contacts to a mobile device

If you're using Office 365 and the Outlook app for your mobile device, you may have contacts you've created over time (or imported from elsewhere) that you'd like to have access to on your phone or tablet. By default the Outlook app does not sync your contacts from...

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Office 365 – Shared Calendars

This article will explain how to share calendars from Outlook using Office 365 to others within your organization. There are 2 different methods which depend on whether you use Outlook on the web or the Outlook desktop app, you can find instructions for both here....

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How to send us an email for research

If we are trying to help you determine an issue with mail flow or we need some specific information on an email we may ask you to send us the email. Unfortunately, we need the header information that is stored in the email and that can only be provided by giving us...

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Clear the Calendar cache on Mac OS

Sometimes your calendar events may stop syncing, or other calendar data may not be updating properly on your Mac. This can happen for many different reasons, if it does however you can try clearing the Calendar app's cache to resolve this problem. Follow the steps...

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Move your user profile folders to OneDrive

You can use this article to guide you on how to utilize Office 365's OneDrive to move your Windows user profile to the cloud. With this configuration you will be able to access any files or folders that are on your computer, online via OneDrive. You can use this...

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Setting up new Canon printers

This walkthrough is intended to setup new Canon Multifunction machines that have been setup in your network and that also use Accounting codes to track usage. We will specifically be setting up the Canon C5535 today. Open the unzipped folder and within that open the...

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Accessing Shared Mailboxes on a mobile device

This article was updated on April 11th 2019 and verified working with Office 365 following the steps below.This is another requested how-to for setting up shared mailboxes to be able to be viewed on mobile. Shared mailboxes are a great way to share data between...

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